Information We Collect
In operating the ap33 platform, we collect several categories of personal information from our users:
Full name, email address, phone number, date of birth, and identity verification details (KYC documents) submitted during registration and account verification.
Your IP address, device type, operating system, browser type, language settings, and general location information are transmitted automatically when you access our platform.
Transaction details including payment methods used (Maybank, Touch 'n Go, FPX), amounts in MYR (RM), transaction dates, and status. We do not store full card numbers or banking passwords.
Records of gaming activity, session duration, game preferences, betting history, and platform interaction data that we use to improve the overall user experience.
How We Use Your Information
Ap33 uses the information collected for the following purposes:
- Processing account registration, identity verification (KYC), and user account management.
- Processing deposits and withdrawals in MYR and meeting financial compliance requirements.
- Providing customer support and effectively handling user enquiries or complaints.
- Sending important notifications related to your account, security, or platform updates.
- Detecting and preventing fraud, money laundering, and any suspicious activity on the platform.
- Improving platform functionality, interface, and the overall experience for our Malaysian users.
- Complying with applicable legal and regulatory requirements in Malaysia.
Ap33 will not use your information for any purposes beyond those stated above without your prior consent.
Cookies & Tracking
The ap33 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use cookies for the following purposes:
- Essential Cookies: Required for core platform functions such as staying logged in and session security.
- Analytics Cookies: Helping us understand how users interact with the platform so we can continue to improve it.
- Preference Cookies: Saving user preferences such as language and display settings.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the ap33 platform. We do not use third-party cookies for advertising purposes.
Data Storage, Security & Information Sharing
Ap33 stores user data on servers protected with industry-grade encryption (SSL/TLS). All financial data is processed through secure channels and is never stored in unencrypted form.
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. Access to users' personal data is restricted to staff who require it to carry out their responsibilities.
Ap33 does not sell or rent users' personal data to third parties. We only share user information in the following limited circumstances:
- With recognised payment service providers (such as Maybank, Touch 'n Go) to process MYR transactions.
- With regulatory authorities or law enforcement agencies where required under Malaysian law.
- With third-party technical service providers who are bound by strict confidentiality agreements.
User data is retained for as long as the account remains active and for any period required by law following account closure.
User Rights Over Personal Data
As an ap33 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold on your account at any time.
If your account information is inaccurate or out of date, you have the right to request a correction via your account settings or by contacting customer support.
You may request the deletion of your account and associated data, subject to any applicable legal retention requirements.
To exercise any of the above rights, please contact the ap33 support team by email at [email protected]. We will process your request within a reasonable timeframe in accordance with Malaysian data protection laws.
Policy Changes & How to Contact Us
Ap33 reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform operations. Material changes will be communicated to users via a prominent notice on the platform or to their registered email address.
Continued use of the ap33 platform after any policy changes are published will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we manage your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ap33 handles your personal data, please contact us:
- Email: [email protected]
- Help Centre: Visit page FAQ us for a quick response.
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and ensuring that the rights of our Malaysian users are fully respected.
Your Trust Is Our Priority
Ap33 is committed to protecting the safety and privacy of our Malaysian users' data. Register today and enjoy a secure, trusted gaming experience.